Fern Farm Canine Country Club Terms and Conditions – For all services unless stated otherwise.
All animals use the services of Fern Farm Canine Country Club at the owner’s risk, we do not accept any liability whatsoever for any losses or injury.
You accept that your dog may become injured or unwell when using our services and we recommend that you arrange your own insurance if not already in place as we do not accept responsibility for any treatment whatsoever for any injury or illness.
You agree not to bring your dog here in any capacity if they are showing symptoms of a contagious disease or are suspected of. We reserve the right to refuse the admission or cancel booking of any animal due to ill health and you will still be liable for the cost of the service. You agree to disclose any health issues, veterinary treatment, medication, behavioural issues, trait or vices prior to arrival, this includes any recent illness whereby they may still be contagious. We must be notified at the time of the booking with an update on arrival.
In cases where animals are left that prove to be aggressive towards our staff or destructive to our facilities, we will contact the owner or emergency contact to arrange their removal. The emergency contact provided must be someone who is local, able to drive and willing to make full payment on the owner’s behalf. The remainer of the booking is still payable in full. All damage caused by any animal will be chargeable to the owner, including any caused to other pets and we recommend that you take out insurance to cover this.
Your booking is not confirmed until you have received a confirmation email from us and any deposit or payment requested has been received.
All new guests for day care and boarding are required to undertake a taste day at the owners cost, along with any dogs who have not attended for a year at our discretion. Should we decide that your dog is not suitable for our services, we reserve the right to cancel any future bookings and any deposits or payments for them will be refunded to you.
For day care bookings, vaccination cards must be provided upon invitation to a trail and will be retained by Fern Farm Canine Country Club on our system. Member’s only will have copies of their vaccination records kept on file and you agree to provide us with an updated card when boosters are given. Dogs must be vaccinated against Distemper, Hepatitis, Canine Parvovirus, Leptospirosis. The Kennel Cough vaccination will be accepted at the discretion of the owner, and is NOT part of your annual booster vaccination. No dog may attend if they have had their Kennel Cough vaccination in the 14 day prior as it is a live vaccination which could shed, this is regardless of what your vet says. No boosters maybe outstanding and 14 days must be allowed before arrival from completion of the PRIMARY course of vaccinations for puppies and any adults who have lapsed. You accept that the vaccinations administered by your vet protect them against some but not all of strains of the virus in some cases and therefore you accept that your pet is still at risk. Homeopathic alternatives are not acceptable and we do not accept titre tests.
For day care, all dogs must be treated for fleas, ticks and worms within one month prior to arrival by a known flea treatment. Animals that arrive with fleas will be refused entry and homeopathic alternatives are not acceptable.
Regular day care members are automatically booked on for their set days on a monthly basis and payment is due by the 1st of the month for the forthcoming month. By the 14th of the month before, you agree to cancel any dogs not required for the forthcoming month on our system. On the 15th of the month your booking is confirmed and you accept that you are liable for the cost of any day are days not taken. Should you not be able to bring your dog for any days which have been booked, there will be no refund or credit due regardless of reason including your own self isolation, any illness or suspected contagiousness regardless of reason, or adverse weather. 30 days notice is required for cancellation of regular day care membership and we reserve the right to charge a retainer fee for extended periods of absence.
For ad-hoc day care days and taster days, requests may be made from the 15th of the month before and we cannot guarantee availability.
You agree to bring sufficient food for the duration of your pet’s stay, we strongly recommend that you bring the food which they are used to eating. You are liable for the cost for the purchase of additional food should your pet run out of food during their stay and there may also be a charge for the collection of delivery. We are advocates for healthy eating and therefor do not accept food or treats with additives, colouring or high sugar content. Rawhide chews are not accepted. We do not accept vegan or vegetarian diets without written reason from a veterinary surgeon for it’s need. Dogs will be fed separately unless given written consent to eat with others from the same household.
Medication will only be administered with the instructions from a veterinary surgeon which must be clearly labelled on such medication.
All dogs must wear a quick-release collar with an ID tag and must be microchipped.
No responsibility is taken for the owner’s bedding, toys, bones, chews, or bedding that is used on the premises. You accept that such items could be dangerous such as a potential choking hazard and understand that dogs are not always individually supervised.
Dogs must be on a lead at all times upon arrival and departure. We accept no responsibility for loss or injury in the reception or car park areas whatsoever.
The owner understands that drop off and pick up times are by prior arrangement inside our opening hours only and as specified when booking. If these are missed for whatever reason there may be delay in being able to drop off or collect your pet and a surcharge for the inconvenience maybe charged at our discretion. We accept no responsibility for missed public transport or delay.
You give consent for your dog to be treated for fleas, ticks or worms in the conjunction with veterinary advice.
You consent to Fern Farm using photographs of their pet, for use on their website and social media groups for adverting purposes.
Fern Farm Canine Country Club reserve the right to re-home any animal not collected within 15 days of the stated departure dates if no communication from the owner, or owner’s agent, is received and if efforts to contact the owner fail.
Access to other areas of the farm by owners or visitors are strictly forbidden and you agree not to pet any animals on the premises.
We reserve the right to charge any administration fees, payable within 30 days or by deduction from a deposit already paid. Refunds are not appliable.
If bringing multiple dogs for day care, you give consent for your dogs to be separated if needed and agree to pay for any additional cost incurred.
You agree to your details being kept by Fern Farm for our use and agree to update us with any changes in writing including highlighting any changes you have made to your pet’s details on the booking system.
You agree for your dog to wear a muzzle if required.
You agree for your dog to travel in a crate or sleep in a crate during downtime if required.
We accept males and females who are both included together in socialisation. You agree to notify us if entire bitch is due to come in season, is in season or has been in season in the last two months so that we can take adequate precautions to protect your pet. You give consent for your dog to be socialised with others selected by us.
I agree to comply with any other terms outlined in my booking confirmation process.
I agree to emergency or non-emergency first aid treatment being given to my dog including CPR
I agree to abide by any health and safety protocols and procedures implemented by Fern Farm Ltd when visiting and will only visit in line with any current government restrictions.
I have read and agree to the terms and conditions and understand that while very care will be given to my animal(s), they attend at my own risk. I authorise you to call your designated veterinary surgeon (The Garden Veterinary Group Chippenham) or my usual vet on my behalf should you feel it is necessary. I give consent to any medical treatment or procedure by the Vet or ourselves which is felt necessary and understand that I will be liable for any related charges, including those by Fern Farm.