Covid – 19

We are open for business for all services but with changes to how we operate in order to protect you, other customers and our staff, according to extensive industry guidelines and health and safety procedures. Our opening hours have also changed, drop off and collection of dogs for day care and boarding is by prior arrangement only during these new hours (please see the Contact page). The following protocol STRICTLY applies to ALL visitors to the farm:

1. You have not shown symptoms of Coronavirus or been in contact with anyone who has in the 14 days prior to arrival
2. You will only travel here in line with the latest Government restrictions, this may mean that you need to arrange for someone else to collect your dog on your behalf if you have travelled to a country which requires self-isolation on your return
3. Social distancing of a minimum of two meters must be adhered to at all times at Fern Farm
4. A strict outdoor no contact drop off and collection process will be used for day care, boarding and grooming dogs. We recommend using hand sanitiser before and after using the area. If there is another customer present or if you arrive more than 5 minutes early, please stay in your car and a member of our team will be with you. Otherwise, please ring the bell as usual. Please do not attempt to gain access to our reception.
5. All dogs must be kept on a lead at all times on the premises
6. Payment to Fern Farm Ltd. is by bank transfer only before or on collection. Our bank account details will be provided to you in advance and pet’s will not be released without payment. Complimentary guest Wifi is available if required
7. You agree to our terms and conditions for the service provided when booking
8. Clients of Bristol and Bath Agility, Geoff Shore Gundog Training and Trims and Trails must also liaise and comply with their individual business requirements
9. Fern Farm continue to accept no liability whatsoever for any illness, injury, death or loss to you or your property should it arise.

Thank you for your co-operation, it is much appreciated. Covid-19 has and will continue to affect us hugely for some time and we are so grateful for your continued support, thank you.

Our Services